Welcome to Surf Gear Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium water sports equipment, shipping, payments, and more. If you don’t find what you’re looking for, our team of water sports enthusiasts is always happy to help at [email protected].
About Our Products
What types of water sports equipment do you specialize in?
We specialize in premium gear for kitesurfing, SUP (stand-up paddleboarding), and foil sports. Our range includes kites, kiteboards, foil equipment, wetsuits, harnesses, accessories, and everything you need for your water adventures.
Do you offer complete kitesurf sets for beginners?
Yes! We offer specially curated kitesurf sets that include everything you need to get started. These sets are perfect for beginners and can be customized based on your skill level and local conditions.
How do I choose the right size wetsuit?
Our wetsuit size charts are available on each product page. For personalized advice, email our team with your height, weight, and the water temperatures you’ll be facing – we’ll recommend the perfect fit and thickness.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate your request.
Shipping & Delivery
What are my shipping options?
- Standard Shipping: 10-15 business days via DHL/FedEx (£12.95 flat rate)
- Free Shipping: 15-25 business days via EMS (for orders over £50)
How long does order processing take?
We carefully prepare your water sports equipment within 1-2 business days before dispatch. You’ll receive tracking information via email once your gear is on its way.
What about international customs and duties?
While we handle all shipping costs, customers may be responsible for any import duties or taxes in their location. These vary by country and are beyond our control.
I’m going on a kitesurfing holiday – when should I order?
For trips, we recommend ordering at least 3-4 weeks in advance to allow for shipping and pre-trip gear checks. For urgent needs, choose our Standard Shipping option.
Returns & Warranty
What’s your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging with tags attached. Contact us at [email protected] to initiate a return.
What if my gear arrives damaged?
We take great care in packaging, but if damage occurs, please contact us immediately with photos. We’ll arrange a replacement or refund as appropriate.
Do you offer product warranties?
Most of our equipment comes with manufacturer warranties. Specific warranty information is listed on product pages, and we’re happy to assist with any warranty claims.
Account & Technical Support
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to create a new password.
Can I track my order without an account?
Yes! Just use the tracking number from your shipping confirmation email on the carrier’s website (DHL, FedEx, or EMS).
Do you offer product setup advice?
Absolutely! Our team are active water sports enthusiasts. Email us with your questions about gear setup, maintenance, or anything else – we love helping customers get the most from their equipment.
Still have questions? The Surf Gear Shop team is always here to help. Contact us at [email protected] and we’ll get back to you within 24 hours (usually much sooner!).